Transparency Policy
Last updated: 24 June 2025
This Transparency Policy explains how Cue Craft Lab operates, what data we collect and why, how decisions affecting users are made, and how we communicate changes to our practices. We are committed to being open about our methods and accountable for our actions.
1. Our Commitment to Transparency
Cue Craft Lab is dedicated to operating with honesty and openness in all aspects of our service. We believe that users have a right to understand how the platform works, how their information is used, and what standards govern our conduct. This policy sets out the principles and practices through which we uphold that commitment.
1.1 Scope
This policy applies to all users of the Cue Craft Lab platform, including learners, instructors, and visitors to cuecraftlab.com. It covers our data practices, content moderation, algorithmic systems, business relationships, and communications.
1.2 Guiding Principles
Our transparency efforts are guided by the following principles:
| Principle | Description |
|---|---|
| Clarity | We write policies and notices in plain language that is accessible to all users regardless of technical background. |
| Accuracy | We ensure that all disclosures reflect our actual practices at the time of publication. |
| Timeliness | We communicate changes to our practices before or at the time those changes take effect. |
| Accountability | We maintain internal records and designate responsible parties for each area of our operations. |
2. Data Collection and Use
We are transparent about what personal and non-personal data we collect, the purposes for which it is used, and the legal basis on which processing rests. Full details are provided in our Privacy Policy, and the summary below outlines the key categories.
2.1 Categories of Data Collected
| Category | Examples | Primary Purpose |
|---|---|---|
| Account data | Name, email address, password hash | Authentication and account management |
| Usage data | Pages visited, lecture progress, session duration | Service delivery and learning analytics |
| Device and technical data | IP address, browser type, operating system | Security, fraud prevention, and compatibility |
| Payment data | Transaction identifiers, billing country | Processing purchases and financial records |
| Communications data | Support messages, feedback submissions | Customer support and service improvement |
2.2 Data We Do Not Sell
Cue Craft Lab does not sell personal data to third parties. We do not trade user information for commercial gain. Where data is shared with third-party service providers, it is done solely to operate and improve the platform, and those providers are contractually bound to use data only for specified purposes.
2.3 Retention
We retain personal data only for as long as necessary to fulfil the purposes described in our Privacy Policy or as required to meet legal obligations. When data is no longer needed, it is securely deleted or anonymised.
3. Algorithmic Systems and Automated Decisions
Cue Craft Lab uses algorithmic systems to personalise learning experiences, recommend content, and detect prohibited conduct. We are committed to explaining how these systems work and what effect they have on users.
3.1 Content Recommendations
Our recommendation systems suggest lectures and learning paths based on a user's progress, stated interests, and aggregated behaviour patterns across the platform. These recommendations are designed to support learning goals and are not influenced by payments from content creators.
3.2 Automated Moderation
We use automated tools to detect spam, abusive content, and fraudulent activity. Automated flags are reviewed by human moderators before any significant action is taken against an account. Users may appeal decisions through our standard support process.
3.3 No Fully Automated Consequential Decisions
We do not make decisions that have significant legal or similarly consequential effects on users through fully automated means without human review. Where automated systems inform a consequential decision, a qualified team member reviews the output before action is taken.
4. Content Standards and Moderation
Cue Craft Lab publishes and enforces clear content standards that apply to all material hosted on the platform. These standards are documented in our Terms of Service and Community Guidelines, which are publicly accessible.
4.1 Enforcement Process
When content is reported or flagged, the following process applies:
| Stage | Action | Responsible Party |
|---|---|---|
| 1. Report received | Report logged and queued for review | Automated system |
| 2. Initial assessment | Content reviewed against published standards | Moderation team |
| 3. Decision | Content approved, edited, or removed; account action considered | Senior moderator |
| 4. Notification | Affected party informed of outcome and reason | Moderation team |
| 5. Appeal | User may submit appeal within 30 days of decision | Appeals team |
4.2 Prohibited Content
We prohibit content that is unlawful, deceptive, harassing, or that infringes third-party intellectual property rights. A full list of prohibited categories is maintained in our Terms of Service.
5. Business Relationships and Commercial Interests
We are open about the commercial relationships that affect our platform and the way content is presented to users.
5.1 Instructor Agreements
Instructors who publish content on Cue Craft Lab enter into a formal agreement that governs revenue sharing, content standards, and intellectual property. The existence and general terms of these agreements are disclosed. Specific financial terms are confidential between Cue Craft Lab and individual instructors.
5.2 Third-Party Integrations
Cue Craft Lab integrates with third-party services for functions including payment processing, video hosting, and email delivery. A list of our principal third-party service providers is available on request by contacting help@cuecraftlab.com. Each provider is selected based on their own security and privacy standards.
5.3 Advertising and Sponsorship
Where sponsored content or promotional material appears on the platform, it is clearly labelled as such. Editorial decisions regarding curriculum and content placement are made independently of commercial relationships.
6. Security Practices
We maintain technical and organisational measures designed to protect user data and platform integrity. While we do not publish implementation details that could compromise security, we disclose the general nature of our safeguards.
6.1 General Safeguards
Our security programme includes encryption of data in transit and at rest, access controls limiting data access to authorised personnel, regular security assessments and vulnerability testing, and incident response procedures with defined escalation paths.
6.2 Incident Notification
In the event of a security incident that affects user data, we will notify affected users and relevant authorities within the timeframes required by applicable law. Notifications will describe the nature of the incident, the data involved, and the steps we are taking in response.
7. Policy Changes and Communications
Cue Craft Lab updates its policies as the platform evolves and as legal or operational requirements change. We communicate these updates in a consistent and timely manner.
7.1 Notification of Changes
When we make material changes to this policy or any other governing document, we will notify registered users by email at least 14 days before the changes take effect. Non-material corrections and clarifications may be made without advance notice, and the revision date at the top of each document will be updated accordingly.
7.2 Version History
We maintain an internal record of all policy versions. Users who wish to review a previous version of any policy may request it by contacting our support team at help@cuecraftlab.com or by writing to us at 384 Sutton Common Rd, Sutton SM3 9PL, United Kingdom.
7.3 Continued Use
Continued use of the Cue Craft Lab platform after the effective date of any policy change constitutes acceptance of the revised terms. If a user does not agree with the changes, they may close their account before the effective date without penalty.
8. User Rights and Access to Information
Users have the right to access information about how their data is processed and to exercise control over that data. These rights are described in full in our Privacy Policy.
8.1 Requests
Users may submit requests to access, correct, or delete their personal data at any time. Requests should be submitted to help@cuecraftlab.com. We will acknowledge receipt within five business days and aim to fulfil requests within 30 days, subject to identity verification and any applicable legal limitations.
8.2 Complaints
If a user believes that Cue Craft Lab has not handled their data or a moderation matter appropriately, they may raise a complaint directly with our team. We commit to investigating all complaints and providing a substantive response within 30 days of receipt.
9. Contact
Questions or concerns about this Transparency Policy may be directed to:
| help@cuecraftlab.com | |
| Phone | +44 161 434 2723 |
| Post | 384 Sutton Common Rd, Sutton SM3 9PL, United Kingdom |
We welcome feedback on this policy and on our transparency practices generally. Suggestions for improvement may be submitted through the same contact channels listed above.